Returns & Exchanges

At ScentSmoke, we want you to be completely satisfied with your home fragrance experience. If you are not happy with your purchase, we offer a 30-day return policy for unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Authorization and shipping instructions.

• 2.
  Secure Packaging

  Carefully pack your items, including all original diffusers, oils, or accessories, ensuring they are protected to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided return label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.